Privacy Policy
Last updated: FEBRUARY 14, 2023
Rainier Interactive (referred to as "we" in the rest of this document) is committed to protecting and respecting your privacy. This Privacy Policy sets out how we collect and process personal information about you when you visit our website rainierinteractive.com (the "Website"), when you play our games (the “Games"), or when you otherwise do business or make contact with us. "Services" refers to both Games and Websites, as well as other forms of interaction with us.
Please read this policy carefully to understand how we handle and treat your personal information. This policy applies to all our Services, unless a separate policy is supplied with particular Game or other Service. Where a separate notice is supplied, that notice applies instead. In addition, our Services may link to or otherwise allow you to navigate to properties controlled by third parties. Please consider that this notice does not apply to properties controlled by third parties and that the operators of those properties may collect and use your data following their own policies.
What information do we collect?
We do not want your personal data - at Rainier Interactive, we try our best not to collect personal data. We collect anonymous gameplay data to enable us to make gameplay balancing decision as well as errors collected via Google Firebase that occur during gameplay to be able to quickly be notified of bugs in our games. Our games integrate and communicate with the respective platforms that distribute them for the purpose of providing in-game features such as leaderboard integration and cloud saves. We also may display ads in the games using ironSource and may use Advertising ID and other identifiers for that purpose.
What do we use your information for?
We may use your data for various purposes in connection with our Services. The following is a summary of how we might use your data:
When you use our Services, we process your data in ways that enable us to provide the Services to you (for example, saving your game progress).
Your data also enables us to provide related services (for example, account services and support), to maintain our Services (for example, by troubleshooting issues you encounter or moderating our Games), and to improve the Services (for example, by running surveys to get your feedback).
Moreover, we may show ads to you in our Games or advertise our Services to you on third-party properties, and may use your data to make this possible and to make those ads relevant to you.
From time to time, we may need to use your data for other purposes such as fraud prevention, auditing, or compliance.
Expand to see more information about what data relating to you may be processed.
your name, email address, or other contact information if you have provided them to us (for example, when creating an account with us or subscribing to our communications),
your age or information about when you were born,
online identifiers such as your in-game alias, IP address, identifiers we assign to your account, or hardware or operating system based identifiers including your Advertising ID,
technical information about the device you use to play our Games or use our other Services (for example, information about its type, model, manufacturer, operating system, language, display, processor, or memory),
your coarse location (for example, country, state, or city), inferred from your IP address,
information about your use of the Services (for example, information about your progress or purchases in our Games, your use of an account you have with us, your visits to our Websites, or your interactions with ads in our Games),
information about your interactions with our ads outside of the Services (for example, on third-party websites or applications), including information on how you were referred to our Games or other Services,
crash logs or other information related to bugs, errors, or other issues you encounter in our Services,
inferences we make based on your activity in our Services (for example, about the content you might enjoy),
messages or other communications you send to us or through the Services or related communities managed by us on third-party platforms (for example, your chat messages in our Games, emails you send to our support team, or messages you post to official community groups for the Games),
if you choose to connect a third-party account (for example, a social media account) with our Services, information we receive from the third-party account provider (for example, an account name, identifier, or email address to enable cross-device gameplay or a profile name, picture, or friends information to provide social features),
if you make purchases in our Games, information we receive from third-party payment service providers to validate those purchases (note that we do not receive your credit card or other payment method information when you make purchases in our Games),
if you have subscribed to our communications, your content preferences or other information you submit to us when subscribing to our communications,
if you participate in our surveys or other research, any comments, feedback, responses, or other information you provide to us when doing so (for example, information about your background or experience with our Games),
information about your choices regarding your data (for example, any consents you may have given or withdrawn),
any other information you choose to submit to us through our Services or otherwise, and
with your consent, other information explained to you when asking for your consent (for example, your GPS location for location-based experiences).
We do not expect or intend to collect or otherwise process any special categories of data relating to you. By special categories of data, we mean genetic, biometric or health information, information revealing racial or ethnic origin, sex life or sexual orientation, political opinions, religious or philosophical beliefs or trade union membership, or information about your criminal offences or convictions. Please do not provide this kind ofinformation to us or use the Services to make it available to others.
How do we protect your information?
We have adopted measures to provide your data a level of security appropriate for the degree of risk involved with the processing activities described in this notice. These measures are designed to protect your data against accidental or unlawful destruction, loss, or alteration as well as unauthorized disclosure or access. The specific measures we employ vary, but typically include, for example, encryption in transit, pseudonymization of identifying data where feasible, controls to limit access to services or systems that contain personal data, and maintaining procedures to handle any suspected security incidents. Please consider that, despite our efforts to secure your data, the internet is an inherently insecure environment and we cannot guarantee absolute security for your data.
Do we use cookies?
Like most websites today, our Websites may use cookies or similar technologies (for example, local shared objects or web beacons).
A “cookie” is a small file your browser stores when told to do so by a website. Cookies can be set by either the website you visit (“first-party cookies”) or a third party involved in providing content, functionality, or services such as analytics or advertising for the website you visit (“third-party cookies”). Cookies are typically used to identify or “remember” your device, for example to enable functionality, facilitate audience measurement, improve performance, or store your preferences.
When you visit our Websites, you may be prompted to make a choice regarding cookies. Some cookies may be strictly necessary for the operation of the Websites. These cookies will be used and stored on your device independent of your choices regarding other types of cookies. You can also control the use of cookies using your browser or device settings, for example by disabling some or all cookies or configuring your browser or device to notify you when cookies are being set. However, please consider that disabling cookies may affect your ability to use the Services.
Your RIGHTS
You have a number of rights to your data under applicable laws and regulations. If we are processing your data, you may ask to use these rights. For example, you may ask to access your data, to request its deletion, or to withdraw consent where applicable. Please check the settings menus of our Games to find options to use these rights, or contact us at privacy@ranierinteractive.com.
Data Retention
We will keep your data for as long as necessary to achieve the purpose(s) for which it was collected, including to provide you with the Services or to comply with any legal, accounting, or reporting requirements. We may periodically delete or de-identify inactive accounts or other data in our Games or other Services.
After the applicable retention period, we will either delete or de-identify your data or, if neither deletion or de-identification is possible (for example, due to data being stored on a backup server), isolate your data from further processing until deletion or de-identification is possible. We may continue to use data that is not identifiable to you (for example, aggregate data).
Children’s DATA
Our site, products and services are all directed to people who are at least 13 years old or older.
We typically do not know the age of an individual using our Services. However, there are circumstances in which we may ask you to confirm your age to us or your age may otherwise become known to us. If we discover that you are under 13 years old or do not meet a different age threshold we observe due to applicable regulatory or platform requirements, we may take steps to limit, suspend, or terminate your access to the Services. If your access to the Services is not suspended or terminated, we will limit the use of your personal data to what is necessary for the internal operation of our Services and other uses permitted by applicable laws and regulations and platform requirements. This may include removing access to certain parts or features of the Services.
Changes to our Privacy Policy
We will update this privacy statement when necessary to reflect customer feedback and changes in our Games or Services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. We encourage you to periodically review this privacy statement to learn how Rainier Interactive is protecting your information.
How to Contact Us
If you have a technical or support question, please contact us via support@rainierinteractive.com.
If you have a privacy concern, complaint, or a question about this policy, please contact us via privacy@rainierinteractive.com. We will try to respond within 30 days.